Privacy Policy

Introduction

Widebridgeium Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, use our services, or interact with us in any way. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) and Cyprus privacy legislation.

Data Collection

The data we collect depends on how you interact with our services. We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you make reservations, contact us, or sign up for our services
• Reservation Details: Dining preferences, special dietary requirements, group size, and visit dates
• Communication Records: Messages, emails, and phone conversations with our staff for customer service purposes
• Website Usage Data: IP address, browser type, device information, pages visited, and interaction patterns through cookies and analytics tools
• Payment Information: Billing details and transaction records (processed securely through third-party payment processors)
• Marketing Preferences: Your consent for receiving promotional communications and preferences for marketing content

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. Specifically, we use your information to:

• Process and manage your restaurant reservations and dining arrangements
• Provide customer support and respond to your inquiries
• Improve our services, menu offerings, and overall customer experience
• Send you confirmations, updates, and important service-related communications
• Comply with legal obligations and maintain business records
• Analyze website usage patterns to enhance our digital services
• Send marketing communications (only with your explicit consent)
• Prevent fraud and ensure the security of our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including essential cookies for basic functionality, analytics cookies to understand user behavior, and marketing cookies for advertising purposes. For detailed information about the specific cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, email service providers, and analytics platforms
• Legal Requirements: When required by law, court order, or to protect our legal rights and interests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• Consent: When you have given explicit consent for specific sharing purposes

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specifically:

• Reservation and customer service records: 3 years from last interaction
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics data: 26 months (in line with Google Analytics retention)
• Financial records: 7 years as required by Cyprus law
• Legal compliance records: As required by applicable laws and regulations

Your Rights

Under GDPR and Cyprus data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing activities that require it

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server hosting, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate primarily within the European Union, your data is generally processed within the EU/EEA. When we use service providers outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or need contact information regarding your personal data, please reach out to us:

You also have the right to lodge a complaint with the Cyprus Data Protection Commissioner if you believe we have not handled your personal data in accordance with applicable laws.